Frequently Asked Questions (FAQ)
Q. How do I purchase my order on the site?
You must register for a user account before placing an order. Due to regulatory compliance, certain products are available only to medical practitioners. To ensure this, we will follow a standard procedure to review and verify the necessary documents before approving user accounts. If all required documents are complete, approval will take up to 3 working days.
To order your purchase:-
- Click the “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue to add other products to the cart or click “Checkout” to proceed with your payment for the products.
- You'll reach a log-in page where you need to log in to your account using your Username and Password.
- You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click the “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree to the terms and conditions.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
RK Global only offers Internet Banking via Billplz (FPX).
Q. How to change my account personal information and shipping address?
Log in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill in the email that was used to register the account in the box. Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that has been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at care@rkglobalpharma.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be canceled.
Q. What is the product's transaction currency?
All products transactions currency will be done in Malaysia Ringgit.
Q. How long does the delivery usually takes?
Delivery usually takes within 3 working days. Our logistic partner is DHL Express. You shall receive a tracking number to monitor the delivery.
Q. I still have doubts!
Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly send us an email to care@rkglobalpharma.com for us to clear your doubts.